There are two categories of information we collect:
When you either make a reservation or just check in with us, we may ask you for personal details such as your name, home address, work telephone number and how the account will be settled. We may also obtain from you credit card details, whether you have any room preferences, disabilities, or other lifestyle information. While staying with us, we may record the number of times you have stayed and other details you supply to us.
We may also collect certain Personal Information if the law requires us to collect it or receive it from other sources.
If you do not provide us with Personal Information that we consider essential or necessary, we regret the inconvenience, but may have no choice other than to decline your reservation.
Some of the information that we ask for is essential such as your name and billing details. These are used so we can contact you during your stay for reasons such as security, transferring incoming calls to you, letting you know if a facsimile arrives, if a visitor is waiting for you at reception, and so we can ensure we are paid for goods or services provided to you or requested by you.
If you make a reservation, we may also request your contact details, credit card details or the like. This information is used to pay the deposit, a security bond and so we can identify you when you check-in.
If you supply lifestyle information it may be used for two primary purposes. The first helps us to try and meet or exceed your expectations. For example, if we know which room type you prefer, we can hopefully provide you with the room and facilities of your preference. The second is to make your stay as comfortable as possible by giving you peace of mind. For example, by providing us with information regarding a disability, our friendly staff can take this into consideration when selecting your room. This information may also be used by our staff, contractors, or emergency services in the event of an emergency to assist with your well-being.
We will not share your Personal Information with a third party outside of government agencies unless a third party, such as a contractor, needs to know the relevant Personally Identifiable Information in order to perform their duties.
If we have provided credit to you or you do not pay your account on time, or you act in an unlawful manner, we may provide this information to credit reporting agencies, government agencies, or other hotels in the area. We may also use the information for recover action against you.
If we become aware of, or suspects any unlawful activity taking place, it may instigate an investigation and/or report its findings or suspicions to the police or other relevant enforcement agency.
Maclin Lodge Motel may contract out certain services from time to time. The types of services Maclin Lodge Motel may contract out include:
For our contractors to perform their duties, it may be necessary for them to have access to Personal Information, or in carrying out their duties they may be able to access Personal Information.
Where Maclin Lodge Motel is contracting with a company who may receive or have access to Personal Information, it will make reasonable efforts to keep your information secure by contracting with companies who have either:
We understand that you may like to know what Personal Information we hold about you or the type of such information we hold. We are happy to assist you with your request (subject to exceptions where relevant), but before we do, we may require that you prove your identity to us. When you make a request in person, we may require you produce some form of photo identification such as a passport or an Australian driver’s license. Where you make a request by other means, we may request you supply us with particulars so we can check them with our files and satisfy ourselves as to your identity.
We may require that a request be made in writing. We have adopted this policy so there can be no confusion as to what information is sought, who was it sought by, and when it was sought. This allows us to create an audit trail of how the request has been handled. Where a request is made, any correspondence or application may be kept and added to your Personal Information.
How we respond to your request will depend on several factors including:
Ways in which we give you access to information include:
We will not charge you for making a request to access Personal Information held by us. We may, however, charge you for the cost of making the Personal Information available to you. The cost of making information available to you will depend on the information sought, however, if you request an estimate of the likely cost, we will make reasonable efforts to provide you with one prior to us incurring further expense. Although we will do our best, we cannot guarantee that our estimate will be accurate and the true cost may be substantially greater than our estimate. Where the true cost is greater than the estimate, you may still be required to pay the true cost prior to us giving you access to the Personal Information.
Where we deny or refuse access to Personal Information, we will provide you with written reasons.
Maclin Lodge Motel has taken reasonable precautions to protect the security of your Personal Information which it collects.
Unfortunately, there is always a risk involved in storing information. Although we will try to take reasonable precautions, we cannot guarantee Personal Information will not be stolen or used without permission. To the extent permitted by law, we will not be responsible for any unauthorised access disclosure or use of your Personal Information.
A few of our employees and contractors will have access to your Personal Information to a level that is necessary to enable them to perform their jobs. They are obliged to respect the confidentiality of any Personal Information held by us.
We use Google Analytics to gather statistics about how our website content is used. This tracking information allows us to better understand the needs of our site visitors and what content they expect and view. This allows us to make better decisions about our website and content. We use statistics about our visitors such as the browser type, geographic locations and referring sites.
No personally identifying information is collected.
The information collected includes:
Our website may from time to time contain advertisements placed by third party companies or links with other websites. The websites associated with those third-party companies or accessed via these links may contain cookies which may operate differently and collect Personal Information by different methods. We strongly suggest that you check the privacy policies of these sites.
Maclin Lodge Motel understands that in this ever-changing world, what is relevant today may not be tomorrow. Where Personal Information is clearly no longer required, Maclin Lodge Motel will attend to either destroying or de-identifying the Personal Information.
Where Personal Information exists as a ‘hard’ copy, Maclin Lodge Motel will destroy this information by contracting with a reputable secure document shredding, pulping or disintegration agency.
Where information is de-identified, it will be done in a manner whereby the removal of the Personal Information is permanent and can no longer be matched to re-establish your identity.